Refunds & Returns, Exchange, and Cancellation Policies


REFUNDS & RETURNS

It's easy to return an item if you're not satisfied.

We must receive your returned item within 14 days. Items must be returned unused and undamaged.

Please call (573) 657-9448, Monday-Friday, between the hours of 9 a.m. and 5 p.m. CST to notify us of your intention to return the product. Customers are responsible for return shipping costs. All returned items should be shipped/mailed to:

We inspect all returned items when they arrive. We refund the full cost of the item and all original shipping charges if your return is a result of our error or a defective product. If the return is not a result of our error and you return the unused and undamaged item within 14 days of delivery, we refund the full cost of the item minus the original shipping charge. We do not issue refunds for items that have been used, are damaged or, show signs of wear.

Your refund will be issued to your original form of payment within 7 business days of receipt of the item in unused and undamaged condition. We will notify you by email when your refund is processed.

CANCELLATIONS

We try very hard to ship all orders within 24 hours (Monday-Friday) of when then are received.

Therefore, should you wish to cancel an order, please do so as soon as possible. Call (573) 657-9448 immediately. If your call is outside of our regular business hours, Monday-Friday 9 a.m. and 5 p.m. CST, please leave a message with:

Should your order already have shipped, a refund will be provided as soon as the product is returned. Return shipping costs are the responsibility of the customer. All returned products should be shipped/mailed to:

We inspect all returned items when they arrive. We refund the full cost of the item and all original shipping charges if you return the unused and undamaged item within 14 days of delivery. We do not issue refunds for items that have been used, are damaged or, show signs of wear.

Your refund will be issued to your original form of payment within 7 business days of receipt of the item in unused and undamaged condition. We will notify you by email when your refund is processed.

EXCHANGES

It's easy to exchange an item if you're not satisfied.

Should you decide you want another of our products other than the one you ordered, we will do our best to accommodate you.

Please call (573) 657-9448 Monday-Friday, between the hours of 9 a.m. and 5 p.m, to arrange for the exchange. Shipping costs for returning the first item ordered are the responsibility of the customer. All returned products should be shipped/mailed to:

We inspect all returned items when they arrive. We will process an exchange for the full cost of the original item and all original shipping charges if you return the first item unused and undamaged within 14 days of delivery. We do not process exchanges for items that have been used, are damaged or, show signs of wear.

Your refund, if needed, will be issued to your original form of payment within 7 business days of receipt of the item in unused and undamaged condition. We will notify you by email when your exchange/refund is processed.